Privacy Policy

This website is operated by Kokuyo Workplace India Limited and its subsidiaries in India (together, “Kokuyo India”, “we”, “us”, or “our”). Kokuyo India designs, manufactures, and distributes workspace and educational furniture across the Asia-Pacific region.

For any privacy-related question, you can reach us at response@kokuyo-india.com or through our contact page.

This policy applies to personal information we collect when you browse this website, place an order through our e-store, book an experience-centre visit, submit an enquiry, apply for a role, subscribe to updates, or otherwise engage with Kokuyo India online. Separate contractual terms may apply to enterprise, dealer, or service agreements.

We collect the following categories of personal information, only where relevant to the interaction:

• Contact details — name, company, designation, email, phone number, city and country submitted through forms, enquiries, or account registration.
• Account and order information — login credentials, billing and shipping addresses, order history, moodboards, and payment status for e-store purchases.
• Career applications — resume, cover letter, work history, and references you choose to share when applying for a role.
• Usage and device data — IP address, browser type, device identifiers, referring pages, and interaction events (collected through cookies and analytics tools).
• Communications — messages, feedback, and support conversations you send to us.

We do not intentionally collect sensitive personal data (such as government identifiers, biometrics, or health information) through this website. Please do not submit such information unless we specifically request it in a controlled context (for example, a signed enterprise agreement).

We use personal information to:

• Process, fulfil, and support your orders, quotations, and showroom visits.
• Respond to enquiries, service requests, and warranty claims.
• Manage your account, moodboards, saved addresses, and payment methods.
• Send transactional updates about your orders, applications, or bookings.
• Share product news, insights, and event invitations — only where you have opted in and subject to an unsubscribe link in every message.
• Evaluate job applications and communicate with candidates.
• Improve our website, catalogue, and customer experience through aggregated analytics.
• Detect, prevent, and investigate fraud, misuse, or security incidents.
• Comply with applicable laws, tax and accounting obligations, and lawful requests.

Depending on the interaction, we rely on one or more of the following legal grounds: performance of a contract with you, your consent (which you can withdraw at any time), our legitimate business interests (such as securing our website or improving our products), and compliance with legal obligations under applicable Indian and international laws.

We use cookies and similar technologies to keep you signed in, remember cart and moodboard contents, understand how the site is used, and measure the performance of our content and campaigns.

• Essential cookies — required for core functionality such as authentication, cart, and checkout. These cannot be disabled.
• Analytics cookies — help us understand aggregate usage patterns.
• Preference cookies — remember settings such as region and language.

You can control cookies through your browser settings. Blocking essential cookies may limit the functionality of the site.

We do not sell your personal information. We share it only with trusted parties who help us operate our business, and only to the extent needed for the purpose:

• Authorised dealers, installers, and logistics partners fulfilling your order.
• Payment processors, hosting, storage, analytics, and customer-support providers acting under written agreements.
• Kokuyo group companies for the purpose of servicing multi-country accounts and shared platforms.
• Regulatory authorities, auditors, or advisors, where disclosure is required by law or to protect our rights.

Some of our service providers and group entities operate outside India, including Japan and other Kokuyo group locations across Asia-Pacific. Where we transfer personal information across borders, we take steps to ensure it continues to be protected in line with this policy and applicable law.

We retain personal information only for as long as needed to provide the service, meet the purpose for which it was collected, satisfy tax and accounting obligations, resolve disputes, and enforce our agreements. When information is no longer required, we delete or anonymise it.

We use administrative, technical, and physical safeguards designed to protect personal information — including access controls, encrypted transport (HTTPS), role-based permissions in our admin systems, and monitoring for unusual activity. No system is completely secure, and we ask you to keep your account credentials confidential and to notify us immediately if you suspect unauthorised access.

Subject to applicable law, you may request to:

• Access the personal information we hold about you.
• Correct information that is inaccurate or incomplete.
• Delete your account or personal information, where legally permissible.
• Withdraw a consent you previously provided.
• Object to or restrict certain uses of your information.
• Receive a copy of the information you provided in a portable format.

To exercise any of these rights, write to response@kokuyo-india.com. We may need to verify your identity before we can act on the request.

This website and its services are intended for business users and adult consumers. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

Our website may link to third-party sites, dealer portals, or partner platforms. Their privacy practices are governed by their own policies, and we are not responsible for their content or handling of personal information.

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. The date at the top of this page indicates when it was last revised. Material changes will be highlighted on this page or communicated through the account channels you have shared with us.

For questions, requests, or complaints about this policy, please contact:

Kokuyo India — Privacy Office
Email: response@kokuyo-india.com
Enquiries: kokuyo.in/contact